How do you ensure equipment is clean ?
After every job, we disinfect the equipment that is used to ensure health and safety standards. Safety of your pet is a top priority for our teams!
Do you work year round?
Yes! We perform our scooping services in all seasons. There may be some ocassion where snow & ice or other weather elements prevent us from properly cleaning the garden or even arriving to your location. If this is the case, we will collect all the waste at the next scheduled job with no additional cost to you.
Do you take the waste with you?
We will bag the waste with one of our extra-thick bags. The bag will be disposed of in your black bin. If we do not have access to the bin, we will double-bag the waste and leave it next to the gate.
When should I expect you?
When your service is initially setup, you will be assigned a day of the week that your technician will arrive. We are unable to provide an exact time as the schedule does evolve and change as we optimize routes in the area for efficiency. However, you will receive a message when the tech is on the way to your residence, usually 30-60 minutes before arrival.
You do not need to be present when we arrive, we just need access to the area that is to be cleaned.
Can my dog be in the garden while you are there?
In most cases, this is not an issue. But we do look out for our team’s safety as our number one priority. If there is any hesitation that your beloved Pooch does not do well with strangers, we kindly ask that you have your dog inside during the cleaning process.
Responsibilities as our client?
- Your garden must be fully accessible when the tech arrives. This includes access to gate codes.
- Non-friendly dogs must be inside during the cleaning of your garden.
- Your grass / garden should be well kept and mowed during the high grow season in spring and summer. Failure to do this will result in spots missed during our waster removal process.
- Dogs diet is an important as one for their owners. In the unfortunate cases when your dogs doo doo is too soft to be cleaned up, we can offer a garden wash and disinfection service starting from £10 or alternatively will have to leave it behind.
- If you no longer need our service, we are sorry to see you go. We do require at least 48 hours before the next scheduled visit, otherwise, the fee for that visit will be incurred.
Satisfaction Guarantee
Should you not be satisfied with one of the scheduled visits, we will send out a tech to re-scoop the yard – 100% satisfaction guaranteed.
What are the payment terms?
Currently we are able to accept only a cash payments or transfers.
When you sign up to a cleaning schedule, you will be required to make a payment for your first months service. Any following payments will be collected monthly during your first clean-up for specific month.
